SpinRider Privacy Policy

At SpinRider, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at https://spinrider.com or use our services. We are committed to handling your information responsibly and in full compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our platform, you agree to the practices described in this document.

Who We Are

SpinRider is operated by White Hat Gaming Limited, a company registered in Malta (registration number C73232), with its registered office at 85 St John Street, Valletta, VLT1165, Malta. Certain operations are also conducted through White Hat (Holdings) Limited, registered in Gibraltar (registration number 109784). We are licensed and regulated by the UK Gambling Commission (account number 52894) and hold a Malta Gaming Authority licence (MGA/B2C/370/2017, issued 01/08/2018). As the data controller, we are responsible for your personal information and how it is processed.

If you have any questions about our SpinRider privacy practices or wish to exercise your data rights, please contact us at support@spinrider.com.

Information We Collect

We may collect the following categories of personal data when you register, deposit, or interact with our SpinRider Casino platform:

Personal Identification Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued identification documents (passport, driving licence)
• Proof of address documents for verification purposes

Financial and Transaction Data

• Payment method details including Visa, Mastercard, PayPal, Skrill, Neteller, and other accepted methods
• Deposit and withdrawal transaction history
• Information related to the SpinRider minimum deposit of £20 and withdrawal requests
• Bank account or e-wallet information used for cashouts

Technical and Usage Data

• IP address, browser type, and device information
• Login and session data, including SpinRider login timestamps
• Pages visited, games played, and time spent on the platform
• Data collected via the SpinRider mobile app or Android application
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

We use the data we collect for the following purposes at SpinRider Casino:

• To create and manage your account and verify your identity in accordance with our Know Your Customer (KYC) obligations
• To process your deposits and withdrawals, including SpinRider withdrawal times which typically take up to 24 hours pending time followed by 1–3 business days for cards and e-wallets
• To administer SpinRider bonuses, including the welcome bonus of 50 Free Spins on Big Bass Bonanza, the Bonus Wheel, weekly cash giveaways, and other SpinRider promotions
• To manage our Loyalty Points programme and reward eligible activity on slots, table games, and other qualifying titles
• To comply with our legal and regulatory obligations under UKGC licence account 52894, including anti-money laundering (AML) checks and responsible gambling requirements
• To send you service communications, account updates, and promotional messages where you have given consent
• To improve our platform, personalise your experience on the SpinRider online casino, and develop new features
• To detect and prevent fraud, cheating, or any other prohibited activities

Cookies and Tracking Technologies

We use cookies and similar technologies on our SpinRider Casino mobile and desktop platform to enhance your experience, remember your preferences, and analyse site performance. These include essential cookies necessary for the site to function, analytical cookies that help us understand how you use the SpinRider casino app and website, and marketing cookies used to show you relevant content.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services, including the SpinRider login process and game loading.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Our game providers, including NetEnt, Microgaming (Games Global), Evolution, Pragmatic Play, Play'n GO, and others, to deliver gaming services
• Payment processors and financial institutions to facilitate SpinRider deposits and withdrawals
• Our ADR provider eCOGRA, in the event of a dispute resolution process
• Regulatory authorities, including the UK Gambling Commission and the Malta Gaming Authority, as required by law
• Other companies within the White Hat Gaming network for shared operational and compliance purposes
• Law enforcement or government bodies when we are legally required to do so

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in line with our legal and regulatory obligations. Financial transaction records may be kept for longer periods where required by applicable law. At SpinRider, we store your data securely and apply strict access controls to prevent unauthorised use.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data held by SpinRider Casino:

• Right of access – You may request a copy of the personal data we hold about you
• Right to rectification – You can ask us to correct inaccurate or incomplete data
• Right to erasure – You may request deletion of your data in certain circumstances
• Right to restrict processing – You can ask us to limit how we use your data
• Right to data portability – You may request your data in a structured, machine-readable format
• Right to object – You can object to our processing of your data for direct marketing purposes

To exercise any of these rights, please contact our support team at support@spinrider.com. We will respond to all valid requests within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We implement robust technical and organisational security measures to protect your data at SpinRider. This includes SSL encryption across our website, secure payment processing, and restricted staff access to sensitive information. While we take all reasonable steps to keep your data safe, no online transmission is entirely without risk, and we encourage you to use a strong password and keep your SpinRider login credentials confidential.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the date at the top of this page and, where appropriate, notify you by email or through a notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information at SpinRider Casino.