Responsible Gaming at SpinRider Casino

Our Commitment to Player Safety

Here at Spin Rider Casino, we understand that gambling can become a problem for some individuals, and we do not take that lightly. We have built a robust framework of player protection measures designed to empower you to make informed decisions about your gaming activity. Whether you are a casual player or a regular visitor, our responsible gaming tools are available to everyone — and we encourage you to use them.

We operate exclusively in Great Britain and serve GB residents only. This means we are fully subject to the UK Gambling Commission's strict consumer protection requirements, which include mandatory safer gambling features, clear self-exclusion mechanisms, and transparent communication about risk.

Tools We Provide to Help You Stay in Control

At Spin Rider, we offer a comprehensive suite of responsible gaming tools that you can access directly through your account. These features are designed to give you full control over how, when, and how much you play.

• Deposit Limits — Set daily, weekly, or monthly limits on how much you can deposit. Once a limit is set, it takes effect immediately. Increases require a cooling-off period.
• Loss Limits — Restrict the amount you are willing to lose over a set time period, helping you manage your budget responsibly.
• Wager Limits — Control how much you bet per session, per day, or per week to keep your spending in check.
• Session Time Limits — Set a maximum duration for your gaming sessions. When your time is up, we'll notify you and log you out automatically.
• Reality Checks — Receive regular on-screen reminders during play showing how long you've been playing and how much you've spent.
• Cool-Off Period — Take a short break from gaming for a defined period (24 hours, 1 week, 1 month, or 6 weeks) without fully closing your account.
• Self-Exclusion — Exclude yourself from our SpinRider platform for a minimum of 6 months if you feel you need a longer break. During this period, you will not be able to access your account or receive marketing from us.

GAMSTOP – National Self-Exclusion Scheme

We at SpinRider are proud participants of GAMSTOP, the UK's national online self-exclusion programme. If you register with GAMSTOP, your self-exclusion will automatically apply to all UKGC-licensed operators — including our Spin Rider platform. This means you won't be able to gamble across a wide network of UK-licensed sites, not just with us.

We strongly encourage any player who feels their gambling is becoming unmanageable to register with GAMSTOP at www.gamstop.co.uk. It's free, quick, and one of the most effective steps you can take to regain control.

Recognising Problem Gambling

Part of our responsibility at Spin Rider Casino is helping players recognise when gambling may have stopped being fun. Problem gambling doesn't always look the same — but there are common warning signs to be aware of.

If you recognise any of these signs in yourself or someone you know, we urge you to take action now. You can contact our SpinRider support team, use our self-exclusion tools, or reach out to one of the dedicated support organisations listed below.

Support Organisations We Recommend

We at Spin Rider Casino want to make sure you know where to turn if you or someone close to you needs help. The following organisations offer free, confidential support for people affected by problem gambling:

• GamCare — www.gamcare.org.uk | National helpline: 0808 8020 133 (available 24/7)
• BeGambleAware — www.begambleaware.org | Free support and resources for players and families
• Gambling Therapy — www.gamblingtherapy.org | International online support community and live chat
• Gamblers Anonymous — www.gamblersanonymous.org.uk | Peer support meetings and 12-step programme
• GamFam — Support specifically for family members and loved ones affected by someone else's gambling
• National Gambling Helpline — 0808 8020 133 | Free to call, available every day of the year

Protecting Underage Players

At SpinRider Casino, we have a zero-tolerance policy toward underage gambling. You must be 18 years of age or older to register and play on our platform. We verify the age and identity of all players as part of our KYC (Know Your Customer) process, and we reserve the right to request identity documents at any time.

We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling sites. The following tools can help:

• GamBan — www.gamban.com — Blocks access to all gambling websites and apps on your devices
• Net Nanny — www.netnanny.com — Family-friendly internet filter with gambling site blocking
• Gamblock — www.gamblock.com — Dedicated gambling-blocking software for home and mobile devices

Our ADR Provider – eCOGRA

Here at SpinRider, we are committed to fair and transparent dispute resolution. Our designated Alternative Dispute Resolution (ADR) provider is eCOGRA, an independent authority that handles player complaints when they cannot be resolved directly with our team. If you feel your concern has not been addressed adequately, you have the right to escalate it to eCOGRA at www.ecogra.org.